What will be the delivery charges?
"Free shipping for Hong Kong, China & Macau over 200 HKD and Free Shipping Worldwide over 400 HKD(Hong Kong Dollar)." There are no hidden charges applicable except the ones that can be charged by your Credit Card Company or online payment gateway. (If any).
Why does the delivery date not correspond to the delivery timeline of 2-8 business days?
We follow a minimum delivery cycle of 2 to 8 business days. Some factors including non-availability of stock, the delivery cycle on the logistic partner’s end, deliver location, weather conditions & natural calamities may cause a delay in delivery. We always value our customers & their feedback. Do write to us at firstname.lastname@example.org in case your products are not delivered on time.
What is the estimated delivery time?
We normally deliver most orders between 2-8 business days. You will be notified once your product is ready to ship and dispatch. Your product delivery time depends upon the availability of the product.
Are there any hidden costs on items sold by London rag?
We offer complete transparency & no hidden costs to our customers. On our end you will only be billed the final amount seen on your account screen, we are not liable for any charges that you may be charged by your credit card or online payment provider.
Why does the estimated delivery time vary for each customer?
In case you have requested a change in location, the delivery time for your order will vary due to geographical reason. During the holiday season or other times the delivery can be affected by heavy demand of products in a particular region. You will be notified in case there is a change in delivery time through email. Should you face any other problems in delivery, you can notify us at email@example.com
I need to return an item, how do I arrange for a pick-up?
We always feel happy in listening to our customer queries & helping them with the best solutions. In case you want to return any product, you can write to us at firstname.lastname@example.org with a reason to return. If it fits our return requirement, we’ll process a pick-up for you. You’ll receive an email consisting with a return label & a feasible pick-up time by our logistic partner.
Do you guys deliver internationally?
Currently, we deliver to Asia. but also working in expanding our horizons to global delivery too. Stay tuned on our website & social media handles to get regular updates on our process. Happy Shopping!